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FREQUENTLY ASKED QUESTIONS

Resort

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  • Where are you located?

    • We are located in Red Jacket, WV just outside of Matewan, WV and directly on Trail 59.​

  • How do I get to your resort?

    • We highly recommend you follow our DRIVING DIRECTIONS provided. Some GPS systems do not provide the best directions for large vehicles.  

  • Do you sell firewood?

    • Yes! You may purchase firewood bundles at our resort store.​ WV prohibits the transport of firewood to prevent the spread of tree-killing insects and diseases.

  • Do you sell ice?

    • Yes! You may purchase small and large bags of ice at our resort store.​

  • What are your store hours?

    • Our store hours December-March are Sunday-Wednesday 8 am to 6 pm and Thursday-Saturday 8 am to 8 pm. Hours may vary but the store is usually open daily from 8:00 am to 9:00 pm the rest of the year.

  • Do you sell gas?

    • Yes! We sell 90 non-ethanol and 93 E10 premium gas! Our gas pumps are self-serve and card only and located past the primitive camping near the front gate! 

  • Do you have a bathhouse?​

    • Yes! We have three bathhouses with individual bathrooms (toilet, sink, and shower)​, one located adjacent to the deluxe tents (two bathrooms) and two in the lower RV area (six and ten bathrooms). 

  • Do you have laundry facilities?​

    • Yes! We have a coin-operated washer and dryer in the Backbone Company Store around back on the left hand side with its own exterior entrance.​

  • Do you have an ATV wash station?

    • Yes! It is located past primitive camping near the front gate and is card only. ​

  • Do you allow pets?​

    • Pets are permitted in Cabins 1-8, the Heliport, RV sites, and primitive camping​. Pets are not permitted in Cabins 9-46 or deluxe tents.

  • Do you have quiet hours?​

    • Yes. Between the hours of 11:00 pm and 7:00 am noise interfering with the peaceful enjoyment by occupants of adjoining sites is strictly prohibited. ​

  • Do you have cell phone service?​

    • We are located in a rural area, so cell phone service is very limited. Verizon tends to do better than AT&T. ​

  • Do you provide internet service?​

    • We offer free Wi-Fi and are constantly working to improve our internet connection.​ We have upgraded our internet to fiber optic and installed landlines and cable TV to the Heliport and all cabins to decrease demand on the internet usage.​

  • Where can I put my trash?

    • Garbage receptacles are located to the right of the Heliport, near C27, and between the front entrance gate and RV01.

  • Is there a restaurant at the resort?

    • Yes! Two, in fact. The Tipple Tavern is located at the pool and serves appetizers, burgers, salads, entrees, steaks, desserts, and kids' meals. Visit TippleTavern.com for a full menu and hours. The Tipple Tavern also offers catering to large groups, both at the resort and along the trails!

    • The Trail 59 Grill with adjoining pool is open April through October and serves burgers, pizza, and appetizers. 

Pool & Hot Tubs

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  • Do you have a pool?

    • Yes! Two! There is a pool at the Tipple Tavern (main level) and a pool at the Trail 59 Grill (between cabins 43 and 44).

  • What are the pool hours?

    • When in operation, the pool is open from 9:00 am to 9:00 pm.​

  • What months are the pool open?

    • We try to keep the pool open as long as possible, but dates are weather dependent. The pool is open by Memorial Day after Labor Day. 

  • ​Is there a pool house?

    • ​Yes, there is a pool house at the end of the pool with bathrooms. 

  • How deep is the pool?

    • Pool depth ranges from 3 feet to 8 feet.

  • Are there sites with hot tubs?

    • Yes! We have 1-bedroom, 2-bedroom, and 4-bedroom cabins with hot tubs! Current sites with hot tubs include the Heliport, C05, C06, C08, C20, C27-C34, C36-C39, C42-C46. 

Trails

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  • How close are the Hatfield McCoy Trails?

    • We are located directly on Trail 59 of the Devil Anse Trail System with ride-in access.

  • When are the trails open?

    • The trails are open during daylight hours year round.​

  • Can you drive on the main roads?

    • Driving on pavement is permitted with a permit and helmet. Please obey all traffic laws.​

  • Is there a minimum age to ride the trails?

    • Minimum age is 6 years old. No booster seats or car seats allowed.​

  • Do you have to wear a helmet?

    • All riders must have a DOT, Snell, or other approved helmet.​

  • Do you offer trail tours?

  • How far is it to Buffalo Mountain?

    • About an hour by trail to the west.​

  • How far is it to Rockhouse Trail System?

    • About 2.5 hours by trail to the east.

  • How far is it to Gilbert?​

    • 50 miles by trail, or 20 miles by road.​

  • How far is it to the Kentucky trails?​

    • About 6 miles from the resort, just one mile out of Matewan

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Click here for HMT's full list of Trail Rules & Regulations.

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HMT Permits

  • Do the Hatfield-McCoy Trails require everyone to have a permit?

    • Yes. All riders and passengers must have their own trail permit visible on their helmet. You may carry the permit with you if you wear more than one helmet in the year.

  • How do I get a trail permit?

    • We sell permits in the resort store. Just provide ID, fill out a short form, and hit the trails!

  • How much are trail permits?

    • WV Residents: $26.50          Out of State:  $50.00          Out of State Veteran:  $26.50

  • How long are the permits valid?

    • Trail permits are valid for the calendar year (through mid-November) within they are purchased.       

 

Visit trailsheaven.com for more information 

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Nearby

  • We have compiled nearby restaurants, stores, things to do, trail recovery services, parts & service centers, tours, and rentals on our TRAILS & THINGS TO DO page.

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  • Where is the nearest gas station?

    • We have a gas station on-site! It is located at the bottom of the hill near the front gate past primitive camping.

  • What is the nearest town?​

    • Matewan is 5.5 miles away and has shops, museums, and restaurants​ (listed on our TRAILS & THINGS TO DO page). There is a loop trail from the resort if you do not want to ride the roads (Trail 59 to 18 to 31 to 32) that takes approximately 2 hours roundtrip. Matewan is located on the Tug Fork of the Big Sandy River. 

  • Where can I refill my propane tank?​

    • BWB Enterprise​ at 1560 Route 49, Matewan, WV 25678. Their phone number is (304) 426-4304

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